Company reserves the right to update and change this Policy from time to time by posting the updated Policy at https://www.chartneo.com/privacy and on the App. It is your responsibility to consult with this Policy from time to time to ensure that you are up to date on any changes which may affect you.
1.Personal information collected by Company
In order for you to create an account on NeoFertility and use our Services, we need to collect and process certain information. Depending on your use of the Services, that may include:
Information you provide by completing forms on Chart Neo - your e-mail address, telephone number, login, and password details. We may ask for this information if you register as a user of the Services, subscribe to our newsletters, upload or submit content through Chart Neo, or if you contact us.
2.Details of any requests or transaction you make through the App and/or Services
Information about your activity on and interaction with Chart Neo and the App (such as your IP address, the type of device or browser you use, and your actions on the App and other services) may be logged for internal troubleshooting/diagnostic purposes, improving App experience, maintaining the security of your account, and to prevent fraud and abuse. We may also log this information in order to be compliant with government laws and regulations where appropriate. Any other use or sharing of your data requires an explicit opt-in from you. We will NEVER share your data with a 3rd party without your express consent, unless required by a government authority with the appropriate jurisdiction.
3.European Union Users
Data protection law in Europe requires a "lawful basis" for collecting and retaining personal information from citizens or residents of the European Economic Area. Our lawful bases include: Performing the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver the Services. Legal compliance: Sometimes the law says we need to collect and use your data. For example, tax laws require us to retain records of payments made through our Services. Legitimate interests: This is a technical term in data protection law which essentially means we have a good and fair reason to use your data and we do so in ways which do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom or interests. For example, we use identity, device, and location information to prevent fraud and abuse and to keep the Services secure. We may also send you promotional communications about our Services, subject to your right to control whether we do so. We analyze how users interact with our App so we can understand better what elements of the design are working well and which are not working so well. This allows us to improve and develop the quality of the experience we offer all our users.
4.How This Information Is Shared
When you create an account, all of your information is kept private. There are features within the App and Services to share your data with other users; however, you must explicitly choose whom you wish to share your data with.
We do not and will not sell your data.
5.Information sharing for research
From time to time, we may partner with non-profit entities that conduct studies to help improve fertility outcomes. To share your data with these entities, you must explicitly OPT-IN to the sharing. Before your data leaves our jurisdiction, it is anonymized so that it cannot be identified as you. We provide several options as to the level of sharing that you wish to allow.
6.Information that's shared to protect Chart Neo and comply with the law
We do reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect Chart Neo's legal rights, property, or the safety of Chart Neo, its employees, users, or others.
7.Links to Other Websites and Services
We will retain your information as long as your account is active, as necessary to provide you with the Services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Chart Neo's legal rights.
We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our App or Services, improve our Services, or comply with legal obligations.
Users residing in certain countries, including the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information. While these rights are not applicable globally, all Chart Neo users can manage their personal information, as further described below, in their account settings. You can request a downloadable copy of your personal data from Chart Neo from your account settings page. To modify or delete the personal information you've provided to us, please log in and update your information. You may also delete your account from your account settings page. We may retain certain information as required by law or as necessary for our legitimate business purposes.
10.Email and Mobile Notifications
We want to communicate with you only if you want to hear from us. We try to keep e-mails to a minimum and give you the ability to opt in to any marketing communications we send. We will send you e-mail relating to your transactions on Chart Neo. You may also elect to receive certain marketing e-mail communications, in accordance with your preferences, and from which you may opt out at any time by adjusting your notifications settings. On the App, you can manage the notifications you receive on your mobile device in your profile settings. We'll also send you service-related announcements when it's necessary to do so.
We take security seriously, and the security of your personal data is important to us. We follow industry-standard practices to protect the data we collect and maintain, including using Transport Layer Security (TLS) to encrypt information as it travels over the Internet. No method of transmission over the Internet or electronic storage is completely secure, so Chart Neo cannot guarantee its absolute security. Your account information is protected by a password, which you should choose carefully and keep secure.
We have a protocol in place in the event of a data breach. We encourage the responsible disclosure of vulnerabilities of our Services by e-mailing firstname.lastname@example.org.
12.Data Protection Officer
To contact our Data Protection Officer, please e-mail
You can contact us in writing at:
Suite 7, Beacon Court
Sandyford, Dublin 18
13.Data Protection Authority
Subject to applicable law, if you are a citizen or resident of the European Economic Area, you also have the right to (i) object to Chart Neo's use of your personal information and (ii) lodge a complaint with your local data protection authority or the United Kingdom Information Commissioner's Office, which is Chart Neo's lead supervisory authority in the European Union.
United Kingdom Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF, United Kingdom
Telephone: +0303 123 1113
Fax: 01625 524510
Chart Neo does not knowingly collect any personal information from children under the age of 13 and children under 13 are not permitted to register for an account or use our Services. If you believe that a child has provided us with personal information, please contact us at email@example.com. If we become aware that a child under age 13 has provided us with personally identifiable information, we'll delete it.